In order to place an order, a user must first complete the registration form. During registration a user is required to give their contact information (such as name, address, and email address). This information is used to contact the user about the services on our site for which they have expressed interest. The information provided in the registration form enables us to provide a more personalised user experience.

If we decide to change our privacy policy, we will post those changes on our web site so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of a personal email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Refunds Returns will be accepted for credit or exchange in the event of an adverse reaction to any of our products. Returns must be received within ten days of purchase. Sorry, we cannot refund shipping charges. To return any item, please email Customer Service or call us at 800.582.1889 for an R.A. (return authorization) number. When sending back your return, please include a copy of your invoice with the return, write the R.A. number on the outside of the package and include a short note explaining the reason for your return. All merchandise should be returned to us fully insured. For your security, as with our products, all returns are opened in the presence of two employees who verify the contents upon their arrival. We can only refund merchandise that is received back within 10 days of the invoice date. We want your online shopping experience to be as intimate and convenient as a visit to one of our offices. Please feel free to contact us via email, phone or snail mail with questions, special requests, custom orders or suggestions. Pet Friendly 451 Pecan Ave. Fairhope, Alabama 36532 800.582.1889

Pet Friendly and the Pet Friendly logo are service marks of Pet Friendly. All rights reserved. These and other Pet Friendly graphics, logos, service marks and trademarks of Pet Friendly may not be used without prior written consent of Pet Friendly. All other trademarks, product names, and company names and logos appearing on Pet Friendly are the property of their respective owners.

User expressly agrees that use Pet Friendly is at User's sole risk. Neither Pet Friendly, nor its affiliates, nor any of their officers, directors, or employees, agents, third-party content providers, merchants, sponsors, licensors (collectively, "Providers"), or the like, warrant that Pet Friendly will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of Pet Friendly, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through Pet Friendly.

THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. PET FRIENDLY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, PET FRIENDLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PET FRIENDLY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL PUNITIVE AND CONSEQUENTIAL DAMAGES. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY PET FRIENDLY NOR ITS AFFILIATES, NOR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PROVIDERS, OR THE LIKE, SHALL CREATE A WARRANTY; NOR SHALL USER RELY ON ANY SUCH INFORMATION OR ADVICE.

Under no circumstances shall Pet Friendly or any other party involved in creating, producing, or distributing Pet Friendly be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use Pet Friendly, including but not limited to reliance by a User on any information obtained from Pet Friendly or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to Pet Friendly's records, programs, or services. User hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through Pet Friendly. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.

User acknowledges that Pet Friendly contains information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and/or other material (collectively "Content") that are protected by copyrights, trademarks, trade secrets, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work and Pet Friendly owns a copyright in the selection, coordination, arrangement, and enhancement of such Content. User may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. If no specific restrictions are displayed, Users may make copies of select portions of the Content, provided that the copies are made only for User's personal use and that User maintains any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices.

This site is created and controlled by Pet Friendly in the USA. As such, the laws of the USA will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. Pet Friendly reserves the right to make changes to its site and these disclaimers, terms and conditions at any time. User hereby irrevocably and unconditionally consents to submit to the exclusive jurisdiction of the courts of the USA for any litigation arising out of or relating to use of or purchase made through Pet Friendly (and agrees not to commence any litigation relating thereto except in such courts), waives any objection to the laying of venue of any such litigation in USA courts and agrees not to plead or claim in any USA court that such litigation brought therein has been brought in an inconvenient forum.

The Terms of Use, including all documents referenced herein, represents the entire understanding between you and Pet Friendly regarding your relationship with Pet Friendly and supersedes any prior statements or representations. YOU AGREE TO BE BOUND BY THE TERMS OF USE by using the Pet Friendly web site. The aforementioned Terms of Use are subject to change.

At Pet Friendly, we take your privacy seriously. Pet Friendly remains the sole owner of the information collected on this site. We will not sell, share, rent or otherwise reveal this information to others in ways different from those disclosed in this policy statement unless required to by law or for purposes of investigating misuse of our services. Pet Friendly takes every precaution to protect users’ information. Sensitive information submitted via this web site is protected both on-line and off-line. Sensitive information submitted through forms on this site (such as credit card number), is encrypted using the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked to assure you that information is being submitted securely. In addition to using SSL encryption to protect sensitive information on-line, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.

When placing an order the user provides delivery address and payment information (credit card number, expiration date, etc.). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user. As soon as an order has been dispatched, credit card information is removed from the database.